Customer Service
Contact Information
Phone: +49 1634 462358
Email: contact@steamhaus.site
Do you have a question about service or is something damaged or broken? Please contact us. We will be happy to help you.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Shipping & Delivery
We offer delivery throughout Germany and surrounding European countries. All our saunas are carefully packaged and shipped to ensure they arrive in perfect condition.
- Free shipping on orders over €3,000
- Standard delivery: 2-4 weeks
- Express delivery available upon request
- Professional installation services available
- White glove delivery service for premium products
Delivery times may vary depending on your location and product availability. We will contact you to confirm delivery details after your order is placed.
Payment Methods
We accept the following payment methods for your convenience:
- Credit Card (Visa, Mastercard, American Express)
- Bank Transfer
- PayPal
- Financing options available for purchases over €2,000
All transactions are processed securely. Your payment information is encrypted and never stored on our servers.
Warranty & Returns
Warranty Coverage
All SaunaHaus products come with comprehensive warranty coverage:
- Standard warranty: 2 years on all parts and labor
- Extended warranty: 5 years on heating elements
- Lifetime warranty on ceramic components (select models)
- Wood warranty: 1 year against defects
Return Policy
Customer satisfaction is our priority. We offer:
- 30-day money-back guarantee on unused products
- Free return shipping for defective items
- Exchange or refund options available
- Restocking fee may apply for non-defective returns
Please contact our customer service team before returning any product. Return conditions apply.
Installation & Support
We provide comprehensive support to ensure your sauna is installed correctly and performs optimally:
- Detailed installation manuals with every purchase
- Video installation guides available online
- Professional installation service available
- Technical support via phone and email
- Maintenance tips and guidance
- Replacement parts readily available
Frequently Asked Questions
How long does delivery take?
Standard delivery is 2-4 weeks. Express delivery options are available.
Do you offer installation services?
Yes, professional installation is available in most areas. Contact us for details.
What is included in the warranty?
Our warranty covers all manufacturing defects and faulty parts for 2 years, with extended coverage on heating elements.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement for a full refund. After that, cancellation fees may apply.